We offer two delivery methods:

1. Standard UK Delivery (non-furniture items)
2. Dedicated Furniture Courier

Your delivery method will vary depending on the type of item(s) you are looking to purchase.  If you’re unsure of the delivery method of your order please contact our team at sales@smallhillfurniture.co.uk

1. STANDARD UK DELIVERY

COST & TIMINGS

Standard UK delivery is £4.95 and free on orders over £250.

Our main courier for non-furniture related items is DPD. Upon despatch, a tracking number will be provided.

Standard UK delivery is Monday to Friday 8am-6pm. We aim to deliver in 3-7 working days however the exact lead time depends on your postcode and availability of delivery slots at that time.

If you require your item urgently, please contact us prior to ordering and we will try our best to accommodate your request. 

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual time scale and a surcharge may be added to your order total. For these rates read our remote areas costs and timings.

WHAT TO EXPECT ON THE DAY OF DELIVERY

DPD will text you with a timed window on the day of delivery and also give you the opportunity to deliver to a neighbour or safe place.

You must be home to accept delivery and items will need to be signed for. If no-one is home the courier will attempt to deliver to a neighbour or return your items to the depot for a new delivery date to be agreed.

We advise you inspect items with the driver still present so if there are any issues present the item will be taken away with the driver and you won’t be left with a large item waiting for replacement.

WHY IS MY DELIVERY TIME LONGER THAN EXPECTED?

We work with specialist fragile and furniture couriers to ensure your order is delivered to you as quickly and safely as possible. Unfortunately, with large and fragile items it is not possible for us to deliver using express services without a high risk of the item reaching you damaged.

We also work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options.

Please wait until your delivery due time has passed before contacting us.

REMOTE AREAS COSTS AND TIMINGS

For deliveries to Northern Ireland surcharge will be added to your order total:

Non-furniture: £18
Furniture: £100

Deliveries to remote areas may sometimes take more than 7 days; this is due to limited carrier availability in these areas. Our carrier will call you to arrange delivery after you’ve placed your order.

DELIVERIES OF MULTIPLE ITEMS

If you have ordered multiple items in the same order your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with both standard, express and approved dispatch times, they will be delivered separately in most cases.

Please wait until your delivery due time has passed before contacting us.

HELP WITH MY DELIVERY

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our customer services team for assistance or email sales@chicdesigns.co.uk.

2. DEDICATED FURNITURE COURIER

Delivery cost for all furniture related items is £20

We use dedicated furniture couriers for our larger furniture items including all restored furniture pieces.

When an item is purchased that falls under this category, Chic Designs will contact their dedicated couriers depending on the location in which the item is being sent.  Once we have an estimated date for delivery, the customer will be informed.

Typically this is within 7 to 10 days, however we always aim to have the item delivered within 7 days.  

If the item is urgent, please contact us at sales@smallhillfurniture.co.uk and we will do our best to accommodate your request.

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CANCELLATIONS AND RETURNS

We’re sure you’ll love your Chic Designs purchase once received, however, if you don’t you can return it to us for a full refund or exchange within 14 days of delivery.  Please note cancellation or returns does not apply to custom / painted furniture.

To cancel or return your order, please email us at sales@smallhillfurniture.co.uk

Returned items must be in a resalable condition and you are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee or you can arrange to return items yourself. This fee will be deduced from your refund.

Please make sure you have checked the dimensions of all of the products you wish to order to ensure access is not a problem during delivery. Any item returned to us with the courier for this reason will be charged for shipping and also return carriage which will be deducted from your refund. If you are unsure of how the item will be packaged or would like any help with this please feel free to contact customer services.

It is the buyers responsibility to ensure that items are adequately packaged in order to avoid damage on return.

Our returns address is:

Chic Designs, C19 Maws Craft Centre, Jackfield, Ironbridge, TF8 7LS

Your refund will be processed once your item is received back at the warehouse in a resalable condition.

DAMAGED ITEMS

We quality check each and every item before dispatch, and ask you also inspect the item as soon as it is delivered to you. In the rare case an item is delivered with any imperfections or damage we ask you let us know within 24 hours of receiving it.

We regret that beyond this time, due to circumstances beyond our control we may be unable to process your request.

When contacting us regarding a damaged item please provide as much information as possible.

If a product arrives damaged, or there is an issue which cannot be resolved with either a full replacement or replacement parts, Chic Designs will collect the items free of charge and issue a full refund. Further reductions to the refund may be made if the item shows signs of use or damage.

HOW LONG WILL MY REFUND TAKE?

If you used PayPal to pay for the order, your money will go back to your PayPal account balance.

SELF ASSEMBLY

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions.

We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

CONTACTING SMALLHILL FURNITURE CO.

Call - 01952 796140

Email - sales@smallhillfurniture.co.uk