We offer two delivery methods:
- Standard UK Delivery (non-furniture items)
- Dedicated Furniture Courier
1. STANDARD UK DELIVERY
COST & TIMINGS
Standard UK delivery is £4.95 and free on orders over £60.
We use two couriers for our non-furniture related items; Royal Mail and DPD. If your item is shipped with DPD, a tracking number will be provided.
Same day despatch items are on orders placed up to 4pm. Whilst we endeavour to ship all orders the same day, this is subject to collection times from Royal Mail / DPD. If our couriers are running earlier, orders will be shipped the following day.
Standard UK delivery is Monday to Friday 8am-6pm. We aim to deliver in 3-7 working days however the exact lead time depends on your postcode and availability of delivery slots at that time.
If you require your item urgently, please contact us prior to ordering and we will try our best to accommodate your request.
There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual time scale and a surcharge may be added to your order total. For these rates read our remote areas costs and timings.
WHAT TO EXPECT ON THE DAY OF DELIVERY
DPD will text you with a timed window on the day of delivery and also give you the opportunity to deliver to a neighbour or safe place.
You must be home to accept delivery and items will need to be signed for. If no-one is home the courier will attempt to deliver to a neighbour or return your items to the depot for a new delivery date to be agreed.
We advise you inspect items with the driver still present so if there are any issues present the item will be taken away with the driver and you won’t be left with a large item waiting for replacement.
WHY IS MY DELIVERY TIME LONGER THAN EXPECTED?
We work with specialist fragile and furniture couriers to ensure your order is delivered to you as quickly and safely as possible. Unfortunately, with large and fragile items it is not possible for us to deliver using express services without a high risk of the item reaching you damaged.
We also work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options.
Please wait until your delivery due time has passed before contacting us.
REMOTE AREAS COSTS AND TIMINGS
For deliveries to Northern Ireland surcharge will be added to your order total:
Deliveries to remote areas may sometimes take more than 28 days; this is due to limited carrier availability in these areas. Our carrier will call you to arrange delivery after you’ve placed your order.
DELIVERIES OF MULTIPLE ITEMS
If you have ordered multiple items in the same order your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
If you order items with both standard, express and approved dispatch times, they will be delivered separately in most cases.
Please wait until your delivery due time has passed before contacting us.
HELP WITH MY DELIVERY
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our customer services team for assistance or email firstname.lastname@example.org.
2. DEDICATED FURNITURE COURIER
We use dedicated furniture couriers for our larger furniture items including all restored furniture pieces.
When an item is purchased that falls under this category, Smallhill Furniture Co will contact their dedicated couriers depending on the location in which the item is being sent. Once we have an estimated date for delivery, the customer will be informed.
Typically, delivery is within 14 working days, however please allow upto 28 working days to locations such as Scotland, Northern Ireland and remote areas.
If the item is urgent, please contact us at email@example.com and we will do our best to accommodate your request.
CANCELLATIONS AND RETURNS
We’re sure you’ll love your Smallhill Furniture purchase once received, however, if you don’t you can return it to us for a full refund or exchange within 14 days of delivery. Please note cancellation or returns does not apply to custom / painted furniture & other furniture items.
Any cancelations after your furniture item has been shipped will subject to the returns cost of £75.
To cancel or return your order, please email us at firstname.lastname@example.org
Returned items must be in a resalable condition and you are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee or you can arrange to return items yourself. This fee will be deduced from your refund.
Please make sure you have checked the dimensions of all of the products you wish to order to ensure access is not a problem during delivery. Any item returned to us with the courier for this reason will be charged for shipping and also return carriage which will be deducted from your refund. If you are unsure of how the item will be packaged or would like any help with this please feel free to contact customer services.
It is the buyers responsibility to ensure that items are adequately packaged in order to avoid damage on return.
Our returns address is:
Smallhill Furniture Co, C19 Maws Craft Centre, Jackfield, Ironbridge, TF8 7LS
Your refund will be processed once your item is received back at the warehouse in a resalable condition.
We quality check each and every item before dispatch, and ask you also inspect the item as soon as it is delivered to you. In the rare case an item is delivered with any imperfections or damage we ask you let us know within 24 hours of receiving it.
We regret that beyond this time, due to circumstances beyond our control we may be unable to process your request.
When contacting us regarding a damaged item please provide as much information as possible.
If a product arrives damaged, or there is an issue which cannot be resolved with either a full replacement or replacement parts, Chic Designs will collect the items free of charge and issue a full refund. Further reductions to the refund may be made if the item shows signs of use or damage.HOW LONG WILL MY REFUND TAKE?
If you used PayPal to pay for the order, your money will go back to your PayPal account balance.SELF ASSEMBLY
We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.CONTACTING SMALLHILL FURNITURE CO.
Email - email@example.com
FUSION MINERAL PAINT
With exceptional easy of application, zero VOC formulation with high hiding coverage and a built-in top coat, it's easy to Paint it Beautiful with Fusion™!
With over 50 gorgeous colours to choose from, you can tackle any project small or large!
Why Fusion Mineral Paint?
Fusion™ has taken over 10 years to develop, test and refine, and the hard work has truly paid off. Fusion™’s results are nothing less than spectacular, providing furniture painters a best-in-class paint that features; an environmentally conscious formulation, virtually zero VOCs, superior durability, easy one-step application and significantly improved strength. Delivering an exceptional matte finish, this 100% acrylic paint requires minimal prep work!
1. APPLICATION: Follow our directions carefully and Fusion™ can be applied to most previously painted or coated surfaces without priming or significant prep work.
2. NO TOP COAT?: Fusion™ is formulated with a built in top coat, the 100% acrylic resin. You do not need to use a top coat for water permanency!
3. COVERAGE: Excellent coverage! Our Fusion™ paint offers incredible coverage of 75 sq ft per Pint (500ml). In most cases, one coat is all you need. Our coverage is outstanding!
4. DURABILITY: Once Fusion has cured, it yields a highly durable and a washable finish. If you choose, you can of course, achieve a beautiful lustre by adding a Beeswax on top, or the Tough Coat Finish. Fusion™ is dry to the touch after 2 hours and can accept a re-coat after 4 hours. Cure time with all acrylic paints is 21 days, however, painted surfaces can be used gently after 24 to 48 hours of drying time.
5. SHEEN: Fusion™ is offered in a gorgeous matte finish. This means an almost zero reflectance value that allows you to achieve a beautiful smooth finish.
6. DISTRESS: Absolutely! This paint is extremely easy to work with, though we recommend distressing soon after the paint has dried. It is very durable, so achieving the same result is tad more work after it has cured! It is recommended to apply a top coat when you distress because you will break open the surface and a top coat will be necessary to prevent water damage and continued distressing through extensive wear and tear.