Delivery & Returns
UK Mainland Delivery Charges
Orders over £60 are delivered free to mainland UK.
Orders under £60 are subject to either a £3.95 or £4.95 charge depending on which delivery service is selected.
Other UK Destinations Including Scotland
If you are located in the Channel Islands, Scotland, Isle of Man, Isle of White and Northern Ireland, please contact us prior to placing an order as additional charges may apply.
We do not currently deliver to International destinations.
Furniture | 10-14 Working Day Delivery
Our large furniture items which cannot be shipped with the normal service like Royal Mail must be shipped with our dedicated furniture couriers. As such delivery for such items can take between 10-14 working days. Delivery to remote locations, including Scotland may take slightly longer but we will keep you updated after purchase.
We use professional furniture delivery companies who will contact you by text or phone around 10 working days after purchase (often much sooner) to advise delivery date. Once accepted, a time slot is usually provided ahead of delivery.
If the date provided is not suitable, reply to the courier and they will work with you to reschedule. Please note that this can often extend delivery timescales.
Furniture items are delivered to ground floor, first room only.
IMPORTANT | PLEASE NOTE:
- We do not remove packaging.
- We are unable to deliver in the evening or weekends, unless this option is provided by the courier.
- Our delivery service is ground floor only, to the first room in your home. This is to prevent any risk of damage.
- Please check product sizes carefully as some pieces are quite large and heavy.
- Any failed delivery attempts after confirming will be subject to a redelivery fee of £49
Standard | 1-5 Working Day Delivery
Our standard delivery is aimed at non-furniture items such as paint, candles & homewares (including flat pack furniture).
An option of Royal Mail 1st Class or Royal Mail 2nd Class delivery is provided during the checkout stage.
1st Class is usually between 1 and 3 working days and 2nd Class between 3 and 5 working days.
This service is usually carried out by Royal Mail and in some instances where weight is over 2KG, shipped with Parcelforce or DPD.
Cancellations and Refunds
Items marked clearance are non-refundable unless found faulty.
If you would like to return all or part of your order you are required to notify us within 14 days of the delivery date. Once we have been notified you have 14 days to return the item(s) in the original condition and packaging. If the item arrives back damaged or not in the original packaging we will contact you to advise the reduction we will have to make to your refund.
Unfortunately, we can't cover the cost of return delivery so you will have to make your own arrangements for a return, this includes large furniture items, if you require help with a return please contact us and we will assist where possible.
Where an item was shipped free of charge, any refund will be less actually shipping charge. For small items such as paint & homewares, this will be £4.95. Large furniture items where a dedicated courier was used will be £75.
Return delivery costs do not affect items which are returned due to faults.
Please email us at hello@smallhillfurniture.co.uk before you organise to return your order so we know its coming, please be sure to include a copy of your order with your returned item(s) so we know who it's from. Once the item arrives back at our warehouse safely we will process the refund.
Returns should be sent to:
Returns Dept
Smallhill Furniture Co.
Maws Craft Centre
Jackfield
Telford
TF8 7LS
We strongly recommend you use a registered service for returns as the safe return is your responsibility.
Damaged Items
We quality check each and every item before dispatch, and ask you also inspect the item as soon as it is delivered to you. In the rare case an item is delivered with any imperfections or damage we ask you let us know within 24 hours of receiving it.
We regret that beyond this time, due to circumstances beyond our control we may be unable to process your request.
When contacting us regarding a damaged item please provide as much information as possible.
If a product arrives damaged, or there is an issue which cannot be resolved with either a full replacement or replacement parts, Smallhill Furniture Co will collect the items free of charge and issue a full refund. Further reductions to the refund may be made if the item shows signs of use or damage.
How Long Will My Refund Take?If you used PayPal to pay for the order, your money will go back to your PayPal account balance.
Self AssemblyWe cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.
Custom / Restored / Painted Furniture
Due to the very nature of restored / painted furniture, our refund policy of 14 days does not apply in this case.
Contacting Us
Email - hello@smallhillfurniture.co.uk